Ellah Skincare
Effective Date: 25 January 2026
Ellah Skincare (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring that your personal information is collected and used responsibly and in compliance with applicable data protection laws, including the Protection of Personal Information Act (POPIA) of South Africa.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website.
Information We Collect
We may collect the following types of personal information:
- Personal Details: Name, email address, phone number, billing and shipping address
- Payment Information: Payment details processed securely via third-party payment gateways (we do not store card details)
- Order Information: Purchase history, preferences, and transaction details
- Technical Data: IP address, browser type, device information, and website usage data via cookies and analytics tools
- Marketing Preferences: Newsletter subscriptions and communication preferences
How We Use Your Information
We use your personal information to:
- Process and fulfil orders
- Communicate with you regarding your purchases, enquiries, or customer service requests
- Improve our website, products, and services
- Send promotional communications where consent has been given
- Detect fraud and ensure website security
- Comply with legal and regulatory obligations
Sharing of Information
We may share your information with trusted third parties including:
- Payment processors and delivery partners
- Website hosting and analytics providers
- Legal or regulatory authorities where required by law
We never sell or rent your personal information to third parties.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, analyse site traffic, and improve functionality. You may disable cookies through your browser settings; however, this may affect certain site features.
Data Security
We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, loss, misuse, or alteration. While we take reasonable steps to safeguard data, no online transmission can be guaranteed as 100% secure.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
Your Rights
You have the right to:
- Request access to your personal information
- Request correction or deletion of your information
- Withdraw consent to marketing communications at any time
- Lodge a complaint with the Information Regulator of South Africa if you believe your rights have been infringed
To exercise these rights, please contact us using the details below.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those external sites and encourage you to review their privacy policies.
Children’s Privacy
Ellah Skincare does not knowingly collect personal information from children under the age of 18. If we become aware that such information has been collected, it will be deleted promptly.
Website Design Attribution
This website was designed and developed by Iron Edge Design, a digital marketing and web development agency. Iron Edge Design does not collect, store, or process personal data through this website beyond what is required for standard website functionality and maintenance.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with the updated effective date.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Ellah Skincare
Email: info@ellahskincare.co.za