Shipping Policy
Ellah Skincare
Effective Date: 26 January 2026
At Ellah Skincare, we aim to deliver your orders safely, efficiently, and on time. Please review our shipping policy below to understand how orders are processed and delivered.
Order Processing
- Orders are processed within 1–3 business days after payment confirmation, excluding weekends and public holidays.
- Once your order has been dispatched, you will receive a confirmation email with tracking details where applicable.
Shipping Locations
We currently ship within South Africa. For international orders, please contact us directly at [Insert Email Address] for assistance.
Shipping Rates
Shipping costs are calculated at checkout based on your delivery address, package weight, and courier service selected. Any promotional free shipping offers will be clearly stated on the website.
Delivery Timeframes
Estimated delivery times:
- Major Cities & Metro Areas: 1–3 business days
- Outlying & Rural Areas: 3–5 business days
Delivery times are estimates and may vary due to courier delays, weather conditions, or peak seasons.
Delivery Process
- Orders are delivered Monday to Friday during business hours.
- Someone must be available at the delivery address to receive the parcel.
- If delivery is unsuccessful, the courier may attempt redelivery or contact you directly.
Order Tracking
Tracking details will be provided via email or SMS once your order has been dispatched. You may track your parcel using the courier’s tracking portal.
Delays & Issues
Ellah Skincare is not responsible for delivery delays caused by incorrect address information, courier service disruptions, or circumstances beyond our control. If your order is delayed or missing, please contact us and we will assist where possible.
Damaged or Missing Items
If your order arrives damaged or incomplete, please notify us within 48 hours of delivery with photos of the packaging and products. We will investigate and resolve the issue as quickly as possible.
Address Changes
Once an order has been placed, address changes may not be possible if the order has already been processed or dispatched. Please contact us immediately if changes are required.